Client Services
At Dotmarketing, we understand that the key to ensuring the
ongoing success and growth of your web technology investment is to foster and
nurture relationships. As sites live and grow, so do the requirements and
applications needed to maintain them.
We Facilitate Ongoing Collaboration
Dotmarketing develops solid client relationships, ensuring
that long after we have finished the project, we continue collaboration and
assessments that meet your needs. This alliance enables Dotmarketing to remain
a part of the project team-- evolving, maintaining and modifying your web
presence as necessary to keep the application on the leading edge.
We Provide Customized Maintenance
It doesn't end when your site has launched. Dotmarketing
assigns account managers and sets up customized service agreements that work
for you and for whatever level of support anticipated. Whether it is for
technological and content updates or for problem solving and brainstorming, we
ensure long-range achievements by continually facilitating open dialogue and
opportunities for feedback.
At your service
Our typical service level agreement (SLA) provides you with additional support and training after the launch of your site. Your customized SLA may include provisions for:
- New functionality and modifications to your existing site
- Training and workshops
- Quality assurance testing
- Thought leadership and developmental meetings
In addition, all of our clients have access to JIRA, our web-based issue tracking software.