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Client Services

At Dotmarketing, we understand that the key to ensuring the ongoing success and growth of your web technology investment is to foster and nurture relationships. As sites live and grow, so do the requirements and applications needed to maintain them.

We Facilitate Ongoing Collaboration

Dotmarketing develops solid client relationships, ensuring that long after we have finished the project, we continue collaboration and assessments that meet your needs. This alliance enables Dotmarketing to remain a part of the project team-- evolving, maintaining and modifying your web presence as necessary to keep the application on the leading edge.

We Provide Customized Maintenance

It doesn't end when your site has launched. Dotmarketing assigns account managers and sets up customized service agreements that work for you and for whatever level of support anticipated. Whether it is for technological and content updates or for problem solving and brainstorming, we ensure long-range achievements by continually facilitating open dialogue and opportunities for feedback.

At your service

Our typical service level agreement (SLA) provides you with additional support and training after the launch of your site.  Your customized SLA may include provisions for:

In addition, all of our clients have access to JIRA, our web-based issue tracking software.